Civic Engagement in an Online World
About a week ago, there was a great article on O’Reilly Radar by John Geraci. Entitled “The Four Pillars of an Open Civic System“, it broke down the transparency movement into four main channels of communication that all need to be maximized in order to produce a civically-engaged society. In short, these four sections were the following (and I’ll try not to copy too much for the original article):
Government to Citizen (G2C): This is the publication of information that is often viewed as making the government more accountable. Minutes of meetings, candidate contributions, lobbyist disclosures, etc. Anything data which the government collects that the citizenry can manipulate falls into this category.
Citizen to Government (C2G): This is the ability for the citizenry to easily send information in to the government, who as John writes is hopefully listening.
Citizen to Citizen (C2C): While sometimes overlooked, the ability for the community to talk and learn from itself may produce more efficient solutions to problems than a top-down government solution ever could.
Government to Government (G2G): A sector that is oftentimes referenced with very broad language by politicians, the various departments of the government need to be able to exchange needed data more easily so that neither party is essentially re-inventing the wheel in terms of data collection, or otherwise so held up in the gears of bureaucracy that the information is no longer timely.
As someone who is more interested in process than necessarily any given policy, I found the previous categorizations quite informative. While they may seem quite simple or otherwise obvious, let’s think about what technological solutions in Virginia really serve within each category.
Government to Citizen
o Richmond Sunlight
o Virginia Public Access Project
o Lobbyist in a Box
o Virginia Stimulus Website
Citizen to Government
o Legislator’s Websites
o Advocacy CMS Systems
o Likely Voter Databases
Citizen to Citizen
o Richmond Sunlight
o Advocacy Groups
o Google Maps
Government to Government
o Fusion Center?
The transparency/good government movement has made impressive strides within the G2C category, and in a way it makes sense, as it is primarily a classical, top-down method of information distribution. You take a centralized agency such as the Legislative Information Services, and have them provide their data in a way that is easy to manipulate (although Waldo can attest that easy is a relative term).
Regarding G2G systems, as someone who has not worked within the apolitical agencies of government, I can’t say what kind of systems they have in place. The first that sprung to mind was the fusion center to track terrorist intelligence between the various enforcement agencies that work within the state, and I think that overall there has been a large push for greater integration of this sort in first responders. Whether this already exists in other departments or will otherwise spread to them is an important question I cannot answer.
Where I currently see a dearth of activity (at least in terms of information synthesis and manipulation) is really in the C2G category. There is obviously a serious need for the citizenry to be able to effectively get in touch with the government, and I think this need for contact falls into two main fields: Political and apolitical. The desire for effective contact in the first category is so great that it is a quite valuable industry. However, for a number of reasons I don’t want to delve too deeply into that category. On the other hand, allowing citizens easier and more informative ways to get in touch with state bureaucratic departments is a field (to my knowledge) virtually untouched within the online community. Just imagine if you could text a number whenever you found yourself waiting in traffic. This data is then collected statewide, and triangulated based on your position relative to nearby cell towers to produce a realtime map of traffic conditions for VDoT.
However, just because we have these four categories doesn’t mean applications can’t exist in multiple groups. One example I listed was Richmond Sunlight, but just imagine a cross between the C2G and C2C categories. Using the city of Richmond as an example, you could log onto a city website to file a problem with the city, such as a pothole or maybe something like a condemned building inhabited by vagrants. This complaint is then overlaid onto a custom Google Map, which displays the location of the problem, but more importantly also allows other citizens to add comments or otherwise “upvote” the problem. With enough users, you’ll begin to get a sense of the problems with entire regions of the city, providing data that is useful to the citizenry in the area as well as to the city departments in charge of the area. At this point you’re no longer engaging in anonymous, one-way conversations with nameless departmental entities. Instead, city hall and RVA itself are in a collective discussion.
The transparency and good government movement has made impressive strides, but we also must take care never to forget that these are simply means to an end. A transparent government is a more accountable government, which in turn is more responsive. If we so truly desire a civically-engaged society, we must use what tools exist (and create those that do not) to provide the processes needed for such engagement.



This is a quick coloring of how I see rural and urban interests breaking at the primary level, based partly on my gut and partly on what kind of candidates these areas have supported. I should also note that it has been tweaked to be representative of what I expect this upcoming primary to be like. Green represents rural areas, Orange is urban, and yellow is split enough at the county/city level for me to be unsure how to code it.